Membership FAQ
Thank you for your membership! Here are the common issues people sometimes have when they start out with my membership, and what to do to fix them.
When you signed up you should have received a confirmation email with your username and password in it. The page where you should log in is here: https://saragrillo.com/login/
What to do:
- Check your inbox for the confirmation email. It will go to the email address you used to sign up.
- If you did not receive a confirmation email with your username and password, please check your Spam folder.
- If you still can not locate your confirmation email, please kindly reach out to me at sara@saragrillo.com
Don’t worry!
The password was sent to you in the confirmation email when you signed up. As noted above, please kindly make sure you are using the correct log in URL, username, and password as provided in the confirmation email.
What to do:
- If the password provided to you does not work, please kindly reach out to me at sara@saragrillo.com.
- I will simply need to reset the password for you.
- The new password will come to you at the email address you used to sign up.
No worries! This is simple.
What to do:
- Use your username and password to log on to the membership page at https://saragrillo.com/login/
- On the left, click “dashboard”.
- Videos are located on your dashboard.
If you are still having problems, please kindly reach out to me at sara@saragrillo.com.
It’s simple. Just log on and click this link.
Easy to do!
Log on at https://saragrillo.com/login/
- On the left side, click on where it says “my subscriptions.”
- Where it says “actions” select “change payment.”
- On the bottom where it says “credit card”, enter the new card info.
- Click “change payment method” to update your payment info.
No problem! This could be perhaps due to outdated credit card information (if you changed your card, if your credit card expired). Other times it could just be a systems blip.
What to do:
- Please confirm that your credit card information is up to date and that the card you have there is active and working.
- Log on at https://saragrillo.com/login/
- On the left side, click on where it says “my subscriptions.”
- Click on where it says “payment methods.”
- If your credit card information is up to date and correct, then the problem lies somewhere within the back end of the system. In that case, please kindly reach out to me at sara@saragrillo.com
