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Membership FAQs

Welcome to my membership! Here are the common issues people sometimes have when they start out with my membership, and what to do to fix them.

 

How do I log on? / I can’t find my password

When you signed up you should have received a confirmation email with your username and password in it. The page where you should log in is here: https://saragrillo.com/login/

What to do:

  • Check your inbox for the confirmation email. It will go to the email address you used to sign up.
  • If you did not receive a confirmation email with your username and password, please check your Spam folder.
  • If you still can not locate your confirmation email, please kindly reach out to me at grilloinvest@gmail.com.

 

My password doesn’t work

Don’t worry!

The password was sent to you in the confirmation email when you signed up. As noted above, please kindly make sure you are using the correct log in URL, username, and password as provided in the confirmation email.

What to do:

  • If the password provided to you does not work, please kindly reach out to me at grilloinvest@gmail.com.
  • I will simply need to reset the password for you.
  • The new password will come to you at the email address you used to sign up.

 

I can not find or log on to the videos.

No worries! This is simple.

What to do:

  • The videos require a different password than your log on.
  • Use your username and password to log on to the membership page at https://saragrillo.com/login/
  • On the left, click “dashboard”.
  • Videos are located on your dashboard.
  • When you click on the page for each video, the password is displayed directly under the picture of the video screen.
  • Look below for a picture showing where to find the password:

If you are still having problems locating the passwords, please kindly reach out to me at grilloinvest@gmail.com.

How can I find all my membership content in one place?

It’s simple. Just log on and click this link.

I need to change my credit card information.

Easy to do! Please watch this video which will walk you through the steps to change your credit card information.

https://www.useloom.com/share/efd064882b054256a34309a33a52838b

If you’d rather read the instructions than watch a video, here is what to do:

  • Log on at https://saragrillo.com/login/
  • On the left side, click on where it says “my subscriptions.”
  • Where it says “actions” select “change payment.”
  • On the bottom where it says “credit card”, enter the new card info.
  • Click “change payment method” to update your payment info.

 

My payment got denied.

No problem! This could be perhaps due to outdated credit card information (if you changed your card, if your credit card expired). Other times it could just be a systems blip.

What to do:

  • Please confirm that your credit card information is up to date and that the card you have there is active and working.
  • Log on at https://saragrillo.com/login/
  • On the left side, click on where it says “my subscriptions.”
  • Click on where it says “payment methods.”
  • If your credit card information is up to date and correct, then the problem lies somewhere within the back end of the system. In that case, please kindly reach out to me at grilloinvest@gmail.com

 

Any other problems?

If anything else comes up, I’ll be there on the double! Just email grilloinvest@gmail.com.

Thanks for joining me!

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